A)Vision and Mission Statements for investors
B)Details of business transacted by the Research Analyst
with respect to the investors.
C) Details of services provided to investors (No Indicative Timelines)
Disclosure to Clients
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
D) Details of grievance redressal mechanism and how to access it
In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
E. Expectations from the investors (Responsibilities of investors)
Details of Complaints
Data for the month ending - April 2022
Pending At the
End of Last Month
|Received||Resolved||Total Pending||Pending Compliant> 3 Months||Average Resolution Time|
|1||Directly From Investors||0||0||0||0||0||-|
|2||SEBI ( Scores)||0||0||0||0||0||-|
|3||Others ( If Any )||0||0||0||0||0||-|
Trend of Monthly Disposal of Complaints
|S No.||Month||Carried Forward From Previous Month||Received||Resolved||Pending|
|1||April 2022- Till Date||0||0||0||0|
Trend of Annual Disposal of Complaints
|Sno.||Year||Carried Forward From Previous year||Received||Resolved||Pending|
Compliant redressal and scores process
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on firstname.lastname@example.org. Alternatively, the Investor may call on 9997098943
2. A letter may also be written with their query/complaint and posted at the below mentioned address Stockbox Technologies Pvt Ltd., 9 Doon Enclave Extension, Near Simla By pass road, Dehradun, Uttarakhand 248171
3. Clients can write to the principal officer at Radhey Shyam Chauhan email@example.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330